Caretel Infotech

Caretel wins two-year contract from MTNL

BPO services provider Caretel, a Dalmia group company, today secured a two-year contract from state-run MTNL to manage its in-bound call centre operations of GSM network in Mumbai.

The contract is for an initial 200 seats, and this will help MTNL to save costs and increase profitability.

Under the arrangement, Caretel will offer MTNL customers seamless, multi-lingual voice and data support through its call centre.